Refund and Returns Policy

Last Updated: October 26, 2023

Thank you for shopping at tirvexa.top, operated by Bang Perth. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

1. Return Window

You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must meet the conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in its original packaging.
  • Have all original tags, labels, and protective stickers still attached.
  • Be accompanied by the original receipt or proof of purchase.

Items that show signs of wear, damage, or are not in their original condition will not be eligible for a refund or exchange.

3. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards.
  • Downloadable software products.
  • Some health and personal care items.
  • Perishable goods (e.g., food, flowers, newspapers, magazines).
  • Customized or personalized items.
  • Intimate or sanitary goods.

Please contact us if you have questions or concerns about your specific item.

4. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at [email protected] within 30 days of receiving your order.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send back your item.
  4. Do not send your item back to us before receiving an RMA number and return instructions, as it may delay or prevent your refund.

5. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., you received a damaged or incorrect item).

When shipping an item back, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Please ship returns to the following address, once an RMA has been issued:

Bang Perth
1156 Simpson Square
LOUISVILLE, GA, US

6. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 5-10 business days, depending on your card issuer’s policies.

Please note that original shipping charges are non-refundable.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and follow the return initiation process.

8. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will assess the issue and arrange for a replacement or full refund, including return shipping costs if applicable.

9. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • By email: [email protected]
  • By phone: 478-377-5151
  • By mail: Bang Perth, 1156 Simpson Square, LOUISVILLE, GA, US